Telehealth service provider Teladoc is teaming-up with Accolade, which is an on-demand healthcare concierge for employers, health plans and health systems. Together, the two companies will help members better navigate their health care benefit options and maximize the value of their telehealth benefits.
"Teladoc is committed to delivering the highest quality care, and that comes from assuring not only quality clinical care, but also a positive care experience," Drew Turitz, Teladoc's senior vice president of business development, said in a statement. "Our clients recognize that having the personal navigation support of Accolade is a powerful benefit for their employees and a resource that helps boost utilization and increase access to quality, cost-effective care."
Accolade facilitates engagement with Teladoc services in a variety of ways. When assisting a member, the individual's dedicated Accolade Health Assistant, guided by the Accolade Maya intelligence engine, will inform them of their Teladoc benefit in their employer plan. From there, the Accolade platform and Health Assistant work together to assist them in using the solution in the most appropriate way for their specific care need and lifestyle. There is also seamless integration with all elements of the solution, including the mobile application, provider search tool, member portal and customer analytics portal.
Similarly, Teladoc will help drive awareness and higher utilization of the Accolade healthcare solution through interactions with customers and partners.
"To make the shift to patient-centered care, we need to deliver simple, unified experiences," Tim FitzGerald, Accolade's vice president of strategic partnerships, said in a statement. "That's what our integration with Teladoc is about – making it easy for employees and members to get the highest quality health care services they need – when, how and where they need them."
The Teladoc-Accolade solution is currently available to several shared clients, and has already proven to significantly increase Teladoc utilization.