Zoom Video Communications has developed what it says is the industry's first scalable, cloud-based video telehealth service, Zoom for Telehealth, featuring an integration with electronic health record system Epic. The solution offers a standard feature set for healthcare enterprises and providers, enabling reliable, HIPAA-compliant communications between organizations, care teams, and patients.
In addition to Epic integration, Zoom for Telehealth also includes:
- Cloud-based video, audio, and content sharing
- Support for desktop, mobile, and conference room systems
- End-to-end AES-256 bit encryption of all meeting data and instant messages
- Signed Business Associate Agreement (BAA) to enable HIPAA compliance
- Waiting room for patient privacy enabled
- Platform API/SDK for integration with healthcare applications to streamline workflows
- Remote camera control enabled
- Integration with point-of-care peripherals
The solution uses context-aware links to launch a Zoom video visit with a patient or other caregiver directly from the Epic applications' telehealth workflows. This linking provides a streamlined workflow for end users to chart in Epic Hyperspace while easily launching into Zoom for the video conference. Similar workflows can be implemented in Epic MyChart, Haiku, and Canto. This level of integration works on Epic versions back to Epic 2014.
"At Zoom, we pride ourselves in creating user-friendly, secure virtual environments to connect healthcare enterprises, caregivers, and consumers for the best care experiences," Eric S. Yuan, Founder and CEO of Zoom, said in a statement. "Now, with the introduction of Zoom for Telehealth and the Epic integration, we are further streamlining and simplifying the process for healthcare administrators and their end users to deploy and use Zoom for healthcare."