Southcoast Health had 42,195 interpretation requests across all of its hospitals in FY 2015, of which 24,486 were for Spanish, alone. The community-based health system realized the need to offer its diverse patient population access to a broader array of simple and effective communication tools.
So it has partnered with language access and telehealth company, Stratus Video, to better serve its limited English proficiency (LEP) and Deaf/Hard-of-Hearing patients, and is now providing access to video remote interpretation (VRI) at all three of its hospitals in Southeastern Massachusetts.
"We are very focused on leveraging innovation to promote health and well-being in the communities and populations we serve, and our LEP population is no exception," Robert Caldas, DO, Chief Medical Officer and Senior Vice President of Southcoast Health, said in a statement. "We have been so pleased with how Stratus Video Interpreting has helped enhance communication and care delivery in our hospitals that we are now beginning to discuss rolling the VRI technology out to our affiliated physician practices."
Stratus Video Interpreting combines the benefits of face-to-face interpretation with the on-demand nature of over-the-phone interpretation. The mobile app is easy to use and can be loaded onto any tablet, smartphone, desktop or laptop, giving users instant access to medically qualified interpreters at a push of a button. On the back-end, the technology incorporates sophisticated automation and intelligent routing, enabling easy integration into existing processes and workflows.
"Stratus Video Interpreting is a cost-effective way for health systems like Southcoast Health to positively impact care outcomes as well as patient and provider satisfaction, all while ensuring regulatory compliance," concluded David Fetterolf, President of Language Services at Stratus Video.