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MCMS, American Well team-up to integrate telehealth capabilities

The partnership aims to enable a more complete telehealth solution focused on the unique needs of the complex, chronic, co-morbid patient population.

MCMS, American Well team-up to integrate telehealth capabilities

Medtronic Care Management Services (MCMS) and American Well have entered into what they say is a first-of-its-kind strategic partnership to enable a "more complete telehealth solution focused on the unique needs of the complex, chronic, co-morbid patient population."

Under the deal, the companies will work together to enable patient access to American Well's telemedicine services on MCMS' video-enabled platforms, along with a bi-directional data flow between the two parties. The telehealth solution will provide information from MCMS' remote patient monitoring to clinicians performing consultations using American Well's telemedicine capabilities, and enable information from these telemedicine visits to be included in MCMS' clinical management software. This in turn will provide greater patient access to their care team, while improving clinician access to the critical information needed when making care decisions.

"Providing care to complex, chronic, co-morbid populations requires access to, and coordination between, multiple clinical specialties," Sheri Dodd, vice president and general manager at Medtronic Care Management Services, said in a statement. "Our work together will help clinicians gain a more complete view of a patient's health status when making care decisions, and will help ensure access to information from telemedicine interactions is available to the broader care team while the patient remains in their own home."

The use of telehealth solutions is increasing exponentially due in part to the increasing complex, chronic, co-morbid patient population. MCMS and American Well's partnership brings key components of telehealth services together, with the goal of reducing the cost of care and improving patient outcomes for this unique population.

"We are delighted to partner with Medtronic Care Management Services to connect patient monitoring data into telehealth visits. This will help clinicians more effectively manage patients while providing patients with flexible access to expert care when they most need it," Ido Schoenberg, CEO of American Well, said in a statement. "These new capabilities will serve clients of both Medtronic Care Management Services and American Well, enhancing the capabilities available to health plans, major health systems, and other customers pursuing more efficient care of complex patients."

American Well serves a telehealth ecosystem of more than 250 healthcare partners nationwide, including most major health plans and more than 70 health systems comprised of over 975 hospitals.

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