New digital health program launches to build patient resiliency

ACT.md Care Coordination Record

Nearly 30 percent of patients with any medical condition also have a behavioral health challenge, and the problem is even worse for patients with certain chronic conditions, such as cancer or heart disease.

ACT.md, together with Blue Cross Blue Shield of Massachusetts (Blue Cross) and Brigham and Women’s Hospital (BWH), is looking to change that by developing coping skills and building patient resiliency. To that end, Blue Cross’ nurse coaches will use ACT.md’s Care Coordination Record to engage members in an evidence-based health coaching program called Life Balance, developed by experts in behavioral health at BWH.

Nurses will be using ACT.md’s Care Coordination Record to engage members in an evidence-based health coaching program called Life Balance.“The Life Balance program is perfectly aligned with our flexible workflow management tools,” Ted Quinn, ACT.md co-founder and CEO, said in a statement. “Members will benefit from on-demand access to their nurse coach and care teams, care plan, and tailored educational content. Because their Care Coordination Record is available on any device, members will be able to take Life Balance with them anywhere they go.”

Life Balance is made for people who have recently experienced a significant complex health care condition or episode, which can be devastating emotionally both for patients and their families. The goal of the program is to improve care through coaching patients on how best to relate to their providers, utilize healthcare services, and thus enrich the quality of their lives.

In its first phase, Life Balance was piloted as part of a collaborative research agreement between Blue Cross and Brigham and Women’s Hospital. The second phase, funded by Blue Cross’ investment arm Zaffre Investments, will make the program available to more Blue Cross members.