Mount Sinai Health System has tapped Salesforce Health Cloud to use it for coordination and managing the care of Medicaid recipients in its Performing Provider System (PPS).

The Mount Sinai PPS was formed under New York State’s Delivery System Reform Incentive Payment Program (DSRIP), which aims to reach the most vulnerable populations in New York City and reduce avoidable hospital use by 25% for the next five years. The program includes more than 10,000 Medicaid service providers and 200 community organizations, from large area hospitals, to private medical practices, nursing homes and substance abuse treatment centers, to soup kitchens, homeless shelters, housing agencies and faith-based service groups. Collectively, these groups are responsible for more than 350,000 Medicaid recipients across the New York Metro area.

“Too often, we see patients delay their care and end up in the emergency room, which is both difficult for the patient and costly for taxpayers,” Kash Patel, Vice President of IT Department at Mount Sinai Health System, said in a statement. “With the right technology, in the hands of the right people, we can break this cycle and help Medicaid patients get quality care, while reducing high-cost and avoidable emergency room visits.”

Using Salesforce Health Cloud and Community Cloud, the health system is establishing a mobile, real-time care coordination program so everyone in the Mount Sinai PPS — from doctors and physical therapists to case managers and social workers — can help patients along every step of their care journey. Health Cloud makes it possible for everyone involved to get a complete, up-to-date view of the patient so that they can help keep the patient on track with the goal of preventing an unnecessary trip to the hospital.

“With Salesforce, Mount Sinai is arming thousands of Medicaid providers and community organizations with a more precise view of the demographics, lifestyle and health histories of patients,” Dr. Joshua Newman, chief medical officer at Salesforce, said in a statement. “As a result, they’ll be able to collaborate more closely and put their patients at the center of care.”