CareVoice launches first healthcare operating system for insurers


The CareVoice — the Shanghai, China-based health insurtech company which recently closed an eight-figure USD Series A funding round — announced the launch of CareVoiceOS, its latest product innovation that will be available in mainland China and Hong Kong. CareVoiceOS is the first healthcare operating system allowing insurers to deliver health plans which are more tailored, efficient and compelling to their customers.

“The aim of CareVoiceOS is to provide an operating system for health insurance stakeholders to connect better and yield better outcomes,” Neil Liang, Chief Product Officer and Co-founder of The CareVoice, said in a statement. “It features a unique ‘Care & Cure’ offering enabling a seamless healthcare and insurance experience for insurance members. ‘Care’ offerings — i.e., Vibrant, a heart-rate based fitness engagement program — allow insurers to bring a new generation of consumer-centric health plans focused on prevention, while ‘Cure’ offerings — i.e., smart hospital directory — enable insurers to efficiently and cost-effectively address consumer pain points when navigating the healthcare system.”

CareVoiceOS plays a critical role to insurers as both a curator for top-notch digital healthcare services, and more importantly, a partner in product innovation through value-added services matching specific population needs, and insights generation from member behavior. Having served a total of 15 local and international leading insurance companies such as Ping An and Generali, CareVoice has gained technical know-how and understanding of insurer as well as consumer pain points to design solutions for existing gaps.

One of the key benefits of CareVoiceOS to insurance members is that, in addition to providing assistance, confidence and convenience to members when seeking healthcare services, it allows members to proactively manage their health condition. CareVoiceOS is characterized by a connected ecosystem of wellbeing and healthcare services covering gene testing, mental health, digital health check-up, cardio-fitness and second medical opinion.

As of today, CareVoiceOS has been made available to all of the company’s current insurance customers as an upgrade, and has been used to enable the design of multiple brand new health plans which are under launch preparation.