Blue Cross Blue Shield of Massachusetts piloting AmWell’s telehealth service

Blue Cross Blue Shield of Massachusetts - American Well

Blue Cross Blue Shield of Massachusetts is teaming-up with American Well on its new telemedicine program, WellConnection. The pilot program enables select patients to engage with their health care provider through online video, instead of going to the doctor’s office.

During the two-year-long pilot, health care providers will assess and treat patients with select health conditions using video visits. The examples noted in the press release include recovery monitoring from concussions, wellness coaching, following up with patients on certain medications, and checking-in after a procedure or hospitalization.

WellConnection will provide patients with easy access to their own clinicians via laptop, smartphone or tablet, while delivering more efficient care and increased convenience.The WellConnection pilot launches with two physician groups from Blue Cross’ Alternative Quality Contract (AQC), Emerson Physician Hospital Organization (Emerson PHO) and Lowell General Physician Hospital Organization (LGPHO), as well as dedicated Blue Cross nurse care managers. The AQC is an innovative payment model that promotes quality, and rewards physicians and hospitals for positive health outcomes.

WellConnection will provide patients with easy access to their own clinicians via laptop, smartphone or tablet, while delivering more efficient care and increased convenience. Moreover, it will make some trips to the emergency room unnecessary, improve post-surgical outcomes, and bring better integrate behavioral health and primary care. Finally, patients will benefit from convenient in-home medication management and adherence guidance.

Mill City Medical Group, Ltd (MCMG) of Lowell and the office of Damian Folch, MD of Chelmsford are the participating practices for Lowell General Physician Hospital Organization. Emerson PHO is identifying its participating practices.

“The value of telemedicine will be fully realized when physician, patient and health plan goals are aligned – which is why we are offering this program with select physicians in our Alternative Quality Contract (AQC),” said Gregory LeGrow, Director of Network Innovation at Blue Cross Blue Shield of Massachusetts. “These health care providers are already making great strides in this area to improve patient care outcomes.”