GreatCall adds automatic fall detection to its service

GreatCall fall detection

GreatCall has added automatic fall detection to its 5Star urgent response service, addressing the leading cause of injury among older adults.

The new feature relies on a tri-axial accelerometer with patented algorithms developed by wearable sensor experts from BioSensics, with support from the National Institutes of Health (NIH) and in collaboration with the University of Arizona Medical School and Center on Aging. Said algorithm evaluates sudden changes in body movement in relation to the user’s physical activity and posture to identify falls.

When GreatCall’s device detects a fall, an audible prompt notifies the user that a call will be made to 5Star urgent response agents. Then a team of NAED-Certified Response Agents will handle communication through the device and stay connected with the customer until the incident is resolved. If necessary, 5Star agents will call family caregivers, who will also be notified of a fall through push notifications on their smartphones.

Unlimited access to fall detection service is included in GreatCall’s Ultimate Health & Safety Package, which costs $34.99 per month.“We are partnering with BioSensics to bring the best fall detection technology available to our Splash devices,” said Dean Williams, Vice President of Technology, GreatCall. “Our customers depend on the integrity of our health and safety solutions, and this technology enables us to deliver on our commitment.”

Unlimited access to fall detection service is included in GreatCall’s Ultimate Health & Safety Package, which costs $34.99 per month. New customers will have the ability to select this package during purchase or activation and existing customers can contact Customer Care to upgrade their current plan.