Beginning Jan. 1, 2016, customers will be able to use a computer, tablet or smartphone – to log on for telehealth appointments any time of day, every day of the year. The option will be especially convenient for customers when their doctor’s office is closed, when they are too sick or busy to attend an appointment in person, or when they are traveling out of town.
“Connecting our customers with doctor visits by video is one more way we are changing health care for the better,” said Brooke Nordai, Capital BlueCross director of Product Innovation. “Seeing a doctor will be as easy as signing on from a laptop or opening an app on your phone. More than just providing benefits, more than just paying claims, we are helping customers receive the care they need, when they need it, from wherever is most convenient for them.”
During telehealth appointments, doctors can diagnose common conditions and even prescribe medication available for pick-up at a customer’s pharmacy of choice. Patients also can request an appointment with a specific telehealth doctor.