MedStar, Uber team-up to help patients arrive to their appointments

Uber - Medstar

Patients who miss appointments or have to reschedule at the last minute frequently cite transportation as a factor. MedStar Health — which is the largest not-for-profit healthcare system in Maryland and the Washington, D.C. region — is doing something about this, and is teaming-up with Uber to provide patients with a new option for ensuring they can get to and from healthcare appointments.

Through this relationship, a “Ride with Uber” button is now prominently displayed on MedStarHealth.org. MedStar patients will be able to quickly find out the wait time and approximate cost of a ride and then request one. They also will be able to set a ride reminder to automatically notify them an hour before their appointment and keep them on schedule.

“MedStar is focused on becoming a premier digital healthcare organization,” Michael Ruiz, MedStar vice president and chief digital officer, said in a statement. “Our partnership with Uber is but one small step toward a future where technology-enabled patient engagement rivals other industries that have been disrupted by digital technology.”

Uber is available throughout the MedStar service area, which extends from north of Baltimore to Washington, D.C., northern Virginia and southern Maryland.