Health First, HealthLoop partner to improve patient experience


Health First — a Central Florida not-for-profit, integrated delivery network healthcare system — has partnered with patient engagement platform provider HealthLoop to establish automated communications with patients, starting with surgeons in the Orthopedic Surgery Department at Health First’s Holmes Regional Medical Center.

The system will automate follow-up messages, while enabling physicians to deliver timely, condition-specific guidance and reminders. It will also address clinical questions and provide educational materials to help keep patients on track, detect impending clinical concerns and provide a “5-star patient experience.”

“Health First is once again leading the charge in integrated health delivery,” Todd Johnson, CEO of HealthLoop, said in a statement. “As other hospitals are scrambling to prepare for the CJR value-based payment program this spring, the team at Health First is already applying technology to help their orthopedic surgeons coordinate care and catch adverse reactions post-surgery. There’s no doubt — with HealthLoop on board — that they’ll be ready for April.”

Founded in 1995, Health First is Brevard County’s not-for-profit, community healthcare system. The fully integrated delivery network (IDN) includes health insurance plans, hospitals, a multi-specialty medical group and outpatient and wellness services.

HealthLoop’s platform automates patient engagement to help health providers reduce cost, improve outcomes and deliver an improved patient experience. It helps hospitals monitor at-risk populations and provide outreach when most needed. Located in Mountain View, HealthLoop facilitates over 35,000 automated check-ins each month.