UHealth taps Kyruus to optimize patient experience


University of Miami Health System (UHealth) has tapped Kyruus to enhance patient experience across multiple points of access, including both online and offline. The only South Florida-based academic medical center will utilize Kyruus’ ProviderMatch for Access Centers, ProviderMatch for Consumers and the KyruusOne provider data management platform to help patients easily find the right providers based on their clinical needs and logistical preferences.

“At the University of Miami Health System, we know that delivering an exceptional patient experience is essential to stand out in a competitive market. That experience begins with the first interaction a patient has with us,” Roymi V. Membiela, Chief Experience Officer and Associate VP of Marketing & Communications at UHealth, said in a statement. “As such, it’s critical for us to identify the most appropriate provider quickly and easily, based on the needs of each patient – a key reason we chose Kyruus’ multi-channel solution.”

UHealth will leverage the KyruusOne provider data management platform to unify provider data into a centralized directory and ensure patients and call center agents have access to detailed, consistent, and up-to-date provider profiles.

“Patient access doesn’t belong to a single department — it’s an enterprise-wide challenge,” Graham Gardner, CEO of Kyruus, said in a statement. “UHealth recognizes the integral role access plays in a patient’s broader experience and we’re honored to work with the UHealth team to help them integrate their access center and marketing efforts to deliver a cohesive and differentiated patient experience.”