CVS Health teams-up American Well, Doctor On Demand and Teladoc to improve patient care

CVS Health

CVS Health is teaming-up with three of the largest telehealth service providers — American Well, Doctor On Demand and Teladoc — to “explore how direct-to-consumer telehealth providers, retail pharmacy and retail clinic providers can collaborate to improve patient care.” This, CVS says, represents an expansion of its existing telehealth approach.

“As we examine additional ways to utilize telehealth to improve and expand patient care, we have the opportunity to partner with telehealth organizations in the care of patients at home,” said Andrew Sussman, M.D., executive vice president/associate chief medical officer, CVS Health and president, MinuteClinic. “In doing so, CVS Health will add value for patients, clients and health plans by improving access to low-cost quality care.”

This announcement is part of CVS Health’s broader commitment to connected health, exploring new and effective ways that digital technology can improve the health care experience.MinuteClinic data recently published in the Journal of General Internal Medicine showed that overall, 95 percent of patients were highly satisfied with the quality of care they received, the ease with which telehealth technology was integrated into the visit, and the timeliness and convenience of their care.

CVS Health is testing different telehealth opportunities, including making telehealth physician care accessible through its digital properties, enabling MinuteClinic providers to consult with telehealth physicians to expand the scope of care, and providing telehealth care to patients in CVS retail stores.

This announcement is part of CVS Health’s broader commitment to connected health, exploring new and effective ways that digital technology can improve the health care experience.

“A key pillar of our strategy is forging the right partnerships within the industry,” said Brian Tilzer, senior vice president and chief digital officer, CVS Health. “We recognize that some of the best ideas are already being developed, so we’re committed to partnering with other companies to explore and expand on these ideas together.”