Salesforce Health Cloud to allow providers to build patient relationships, not records

Salesforce Health Cloud

Salesforce announced the Salesforce Health Cloud to empower healthcare providers to “go beyond health records and build stronger relationships with patients.” Propelled by new regulations such as the Affordable Care Act (ACA) and outcomes-based reimbursements, the cloud-based patient relationship management solution enables providers to gain a complete view of the patient with integrated data from electronic medical records (EMRs), wearables and more; make smarter care decisions; engage with patients across their caregiver networks; and manage patient data.

Built on Salesforce’s industry-leading Service Cloud, the HIPAA-compliant solution will help healthcare providers better serve their patients’ needs. It does that by providing a complete view of patient data, enabling smarter patient care decisions, and allowing for deeper engagement with patients across any device.

Salesforce designed its health offering in partnership with multiple parties, including Centura Health, DJO Global, Radboud University Medical Center and UCSF which assisted with product design and feature development; MuleSoft, Persistent Systems and other partners offering integrations to leading EMRs from Epic, Cerner and GE; industry partner Philips which provides integrated medical device connectivity and new applications for connected and continuous care; and systems integrators (SIs) such as Accenture, Deloitte Digital and PwC that deliver services for implementation, integration, customization and content.

Salesforce Health Cloud is now in the preview phase, with general availability slated for February 2016.“The era of precision healthcare is upon us,” said Joshua Newman, MD, Chief Medical Officer, GM, Salesforce Healthcare and Life Sciences. “Just like we use precision medicine to target more personalized treatments for cancer and other diseases, precision healthcare is enabling our customers to develop more meaningful, accurate and long-term relationships with patients. Health Cloud is a huge step forward in our industry’s transformation.”

Salesforce Health Cloud is now in the preview phase, with general availability slated for February 2016. Pricing of the service will be announced at the time of general availability.