American Well, Cleveland Clinic to bring telehealth to CVS MinuteClinic customers in Ohio and West Virginia


American Well will connect Cleveland Clinic providers with CVS MinuteClinic customers in Ohio and West Virginia, the company has announced.

The telehealth service is made possible through American Well’s ongoing collaboration with CVS Health and its partnership with Cleveland Clinic, which has built a variety of telehealth programs including its Express Care Online consumer offering.

“Our long-term view of telehealth is that it’s not only a new, welcome service that we can offer our existing patients, but it’s a way for Cleveland Clinic to extend our reach and serve more people who need help,” Dr. Peter Rasmussen, medical director of distance health at Cleveland Clinic, said in a statement. “We believe that it is important to remove barriers to great care like time, travel and distance, and we’re making that possible through this partnership in Ohio.”

In addition to CVS Health and Cleveland Clinic, American Well serves a growing roster of health systems, health plans, employers, and physician groups, as well as consumers with its direct-to-consumer offering, Amwell.

“Telehealth further expands on our high-quality and convenient service to our customers,” Andrew Sussman, M.D., executive vice president and associate chief medical officer at CVS Health and president at MinuteClinic, said in a statement. “In fact, from our own research, we’ve found that 95 percent of patients were highly satisfied with the care they received, the ease with which telehealth technology was integrated into the visit, and the timeliness and convenience of their care. We are looking forward to explore new and innovative ways to improve access to patient care with American Well and Cleveland Clinic.”

In a 2015 American Well survey, 70 percent of consumers said they prefer an online video visit to an in-office setting to obtain a common prescription.