HealthTap’s Dr. A.I. aims to route users to doctor-recommended insights and care

HealthTap - Dr. A.I.

HealthTap launched Doctor A.I., a personal Artificial Intelligence-powered “physician” that helps route users to doctor-recommended insights and care immediately.

The solution incorporates both context and clinical expertise of doctors to deliver actionable advice. Dr. A.I. converses with the user to understand their current complaints or concerns and uses the user’s health profile to compute the probable causes of their symptoms.

First, using HealthTap’s Health Operating System (HOPES), Dr. A.I. analyzes the user’s current symptoms in the context of relevant data from the personal health record they created on HealthTap, including age, gender, prior medical conditions, medications etc. Next, based on the user’s symptoms, Dr. A.I. uses advanced deep learning algorithms and HealthTap’s vast repository of doctor knowledge and data, to apply doctor-sourced clinical expertise and guide patients to the right level of doctor-recommended care. Dr. A.I. can immediately route a patient towards a variety of solutions that doctors previously suggested to people like them in similar situations. These tailored potential pathways can range from suggesting the patient reads relevant doctor insights and content, to connecting the patient with a doctor for a live virtual consult, or from scheduling an in-person office visit with the right specialist, all the way to directing the patient to more urgent care, based on the patient’s symptoms and characteristics.

Dr. A.I. is based on the collective clinical knowledge developed over the course of six-years of applying doctor-expertise to real-world patient questions, from a network of more than 105,000 licensed doctors across 141 specialties.

“We’ve used this data as a training set to prepare Dr. A.I. for helping triage patients at scale,” Geoff Rutledge MD, PhD, HealthTap’s Chief Medical Officer and a Fellow of the American College of Medical Informatics, said in a statement. “With an average of twenty years of experience per doctor in the HealthTap Medical Expert Network, the knowledge in the network equates to hundreds of thousands of years of medical school training and more than a million years of collective medical practice experience.”

Available via HealthTap’s mobile apps and website, Dr. A.I. is also trained in the art of “digital empathy” to converse with people using a patient, polite and compassionate bedside manner. Using an intuitive, conversational user interface, Dr. A.I. asks intelligible dynamically-generated questions, helping people of all ages and demographics easily and conveniently understand what they could do next.

More advanced premium services, powered by HealthTap’s Health Operating System (HOPES), are available for enterprise customers (clinics, hospital systems, insurance companies, large self insured employers, and governments) via the HealthTap Cloud.