American Well’s AW10 wows to close the gap between in-person and telehealth visits

American Well AW10

American Well announced its newest enterprise telehealth release, AW10, with an initial focus on minimizing the time a doctor operates telehealth technology while maximizing the time a doctor interacts directly with the patient during a live visit.

“With AW10 we’re introducing more than 100 new features to the provider user experience that, when put together, let doctors focus more on seeing patients than operating the technology behind the telehealth visit,” Dr. Roy Schoenberg, CEO of American Well, said in a statement. “Everything from patient and provider sign-up, to visit pre-checks, documentation, prescribing and payment are simplified, automated or eliminated from the doctor and their staff’s to-dos. We strive to make the provider experience with telehealth time well spent so that more clinicians can see their patients through telehealth without sacrificing efficiency or intimacy.”

For doctors, AW10 allows them to turn telehealth ON for their practice, enabling them to be verified and ready to deliver a live visit in minutes. They are also able to see patients on their own schedule and on their terms, with no surprises. This presumes using automated tools and workflows that make sure patients are fully prepped in advance of a telehealth visit — including insurance verification, payment vetting and technical setup. Also included are text reminders, fast-track intake and a modernized look-and-feel of key screens.

Another new thing is a completely revamped coding module that enables doctors to conduct smarter and faster documentation, so they can focus on patients. Included in the software is easy to access common diagnoses and procedures during follow-up visits, ability to seamlessly switch between automated and manual prescribing, and instantly send prescriptions to the patient’s preferred pharmacy.

In addition, AW10 brings new, intelligent options for payment and billing which are said to lead to consistent reimbursements. These would include the ability to collect payment during the scheduling process or defer payment to a later date, automated retry of failed billing transactions, automated follow-up when there are payment issues, and improved financial reporting to monitor end-to-end payment flow.

Later this summer, AW10 will be expanded to enable eligible clinicians to sign up and immediately launch and start their telehealth practice.

In the other American Well news, the company has also announced that its technology platform is now an integrated part of Samsung Health,

American Well currently serves more than 250 healthcare partners nationwide from a wide array of industries, including health plans, employers, retail outlets, pharmacy and pharmaceutical companies, and 70 health systems comprised of more than 700 hospitals.