Teladoc Health expands its whole-person primary care offering – Primary360

Primary360 members will now receive in-network referrals and care coordination support, free same-day medication delivery, and on-demand phlebotomy.

Teladoc Health - Primary360

Teladoc Health is expanding capabilities for Primary360 members to further remove barriers to access and increase convenience through one, seamless, comprehensive primary care experience that meets people where they are.

Primary360 members will now receive health plan in-network referrals and care coordination support; free, same-day medication delivery from Capsule, the leading national digital pharmacy; and in-home, on-demand phlebotomy with Scarlet Health. Teladoc Health’s primary care offering continues to gain market momentum, with Priority Health, a nationally recognized health plan, choosing Primary360 for its members this year.

Why does it matter?

Primary360 was recently named to the CIO 100 list for achievements in technology and offers high quality healthcare for millions of individuals – especially those who do not have an ongoing relationship with a primary care provider. As part of Teladoc Health’s ongoing commitment to improving access and health outcomes, these collaborations maintain continuity of care and fully support a range of healthcare needs:

  • Care Coordination capabilities empower the physician-led care team to leverage a holistic view of a member’s health plan eligibility, share information, and make streamlined referrals to internal Teladoc Health services and programs. Teladoc Health care teams provide integrated clinical navigation, ensuring medical needs are resolved within a member’s health plan provider network when in-person care is required.
  • Data has shown that approximately 50% of consumers fail to pick up their prescriptions. By offering convenient, free, at-home delivery through Capsule, the nation’s leading digital pharmacy, Teladoc Health is reducing a known barrier to medication adherence by making it easier than ever for customers to get, manage, and stay on their medications.
  • An in-home lab collection option provides value for those seeking convenience or lacking access to reliable transportation, completing the tests according to their own schedule and within a place where they are most comfortable. In collaboration with Scarlet, lab order completion rates increased by 22.5% during an initial trial.
On the record

“We are seeing exciting momentum with Primary360,” said Kelly Bliss, president, U.S. Group Health at Teladoc Health. “Commercial success along with consumer adoption, driven by new capabilities, solidifies Primary360 as the leading and trusted virtual-first healthcare offering. We also know that virtual care is a driver in reducing barriers to healthcare access and we embrace the opportunity and the responsibility to further advance health equity with Primary360.”

“We’re excited to bring Capsule to customers across Teladoc Health’s comprehensive whole-person telehealth suite, including Primary360,” said Capsule Founder and CEO Eric Kinariwala. “By harnessing both Capsule and Teladoc Health’s proprietary technology platforms, customers will have access to the best, most seamless healthcare experience – receiving care when and where they need it.”

“We are excited to collaborate with Teladoc Health to provide alternative and convenient healthcare service options that patients desire and deserve,” added Richard Schwabacher, Head of Scarlet Health and Chief Digital Officer at BioReference Laboratories, an OPKO Health company.

The context

Large-scale health plans are embracing a virtual-first care model. Priority Health, a nationally recognized nonprofit health benefits company focused on improving the health and lives of one million members across Michigan, has announced incorporating Primary360 and the whole person suite of telehealth, mental health and chronic condition support as the cornerstone of their new virtual benefit design to offer to fully funded commercial clients and members.