TigerText unveiled Role-based Scheduling Automation, touting it as its most advanced product capability to date. The feature dynamically populates role assignments and user profiles within the TigerText messaging app in an elegant, highly intuitive way.
“Healthcare workflow is incredibly complex due to the shift-based nature of the workforce,” Brad Brooks, co-founder and CEO of TigerText, said in a statement. “By automating shift assignments and merging the functionality with TigerText, we help solve a fundamental challenge among healthcare staff of being able to reach the right person at the right time without actually knowing the person’s name. And as we’ve shown with our integration to the (Amazon) Echo via our TigerConnect API, Roles opens up a world of possibilities for applying the functionality and aligns with our mission to dramatically improve workflow efficiency in healthcare.”
Developed in tight coordination with client feedback, Role-based Scheduling Automation was then refined through rounds of interviews, marketplace research, and user testing. It enables organizations to assign staff members to specific roles or functions, such as “On-Call Cardiologist” or “Unit Secretary – 4th Floor,” making it easy to identify and message the correct specialist or tech without referencing a spreadsheet, printout, or white board.
Roles displays shift information in a user-friendly, functional interface that provides instant visibility into current and future role owners, making these calendars accessible to any TigerText user within an organization. Role owners also receive an automated push notification whenever a shift change occurs and have the option to manually opt in or out of a role, as needs dictate.
Finally, through its strategic partnership with voice assistant platform Aiva, TigerText can now leverage the power and convenience of Amazon Alexa to fulfill patient requests from the bedside.