Heal adds contextual, data-driven telemedicine solution to its offering

Heal app

Heal, the company that aims to modernize doctor house calls, has introduced Heal Telemedicine for returning Heal users, providing complete and connected care between patients with chronic conditions and their doctors. Combined with the Heal Hub — initially introduced as Heal Wellbe — telemedicine is being delivered by a doctor who knows their patient through the context of their complete health history, home environment, and real-time vitals.

With a new service, Heal will offer telemedicine as a continuity of the unique in-home patient-doctor relationship — so the doctor who talks with you by phone or video is the same doctor who has been to your house and knows your personal social determinants of health. This kind of telemedicine extends the human touch for “unprecedented accuracy, quality, and timeliness of care.”

In addition, Heal doctors also have access to prior health records through its integration with the Apple Health Kit, combined with gathering vital signs in real-time with the Heal Hub. With the Hub, Heal doctors have access to patient vital signs in real-time — including blood pressure, blood sugar, heart rate, and other factors — that are the best indicators of a patient’s health status. By combining in-home context with prior health records and real time vitals, Heal telemedicine enables always-on delivery of precise, personal, and data-driven care.

“Typical telemedicine is plagued by low uptake, under diagnoses, and over-prescription,” Nick Desai, CEO and co-founder of Heal, said in a statement. “There’s a huge difference between an awkward encounter with a random provider and talking to your own doctor – with whom you have a relationship and understands the context of your real-time health data. The latter is what we’re providing today.”

To date, Heal has delivered 110,000 house calls across the U.S. in less than four years, driving more than $68 million in healthcare cost savings and reducing unnecessary trips to the emergency room and urgent care by 71%. The company’s house call service is now enhanced with the addition of Heal Telemedicine, which is only available to repeat users.

“The combination of house calls with Heal Telemedicine and Heal Hub is the ultimate care solution for patients with chronic conditions, especially elderly patients, who should always feel connected to their doctors,” Added Dr. Renee Dua, co-founder and chief medical officer of Heal. “This furthers our mission to make care more proactive, so patients spend more time being well and less time getting well.”