Rite Aid Corporation has teamed-up with telehealth company InTouch Health to launch RediClinic Express, health kiosks that virtually connect patients to clinicians.
The company is leveraging InTouch Health’s virtual care software platform, Solo by InTouch, allowing patients to speak with RediClinic clinicians directly via a secure, two-way high-definition audio/video connection.
RediClinic Express delivers an enhanced assessment with integrated medical devices and point-of-care testing, which makes it different from other virtual offerings. Medical visits in a RediClinic Express, with the help of trained medical assistants, utilize the same diagnostic equipment used during face-to-face examinations, such as an otoscope, dermascope and stethoscope. Ultimately, the advanced technology provides an interactive patient experience where patients are able to see exactly what the clinician is viewing, utilizing diagnostic equipment and point-of-care testing, helping to increase understanding and build trust between the patient and provider.
“Virtual care is another opportunity for Rite Aid to offer patients the convenience of faster service and value-based healthcare,” Jocelyn Konrad, EVP of pharmacy and retail operations at Rite Aid, said in a statement. “We are continually looking for ways to serve our patients differently by utilizing technology and are excited to launch virtual care via our initial RediClinic Express kiosks and look forward to improving healthcare outcomes of our customers in those communities.”
Rite Aid launched its first RediClinic Express kiosks in Drexel Hill and West Chester, Pennsylvania and will launch three additional locations in Langhorne, Huntingdon Valley and Narberth, Pennsylvania. These locations will initially offer value-based medical care for illnesses including flu, strep, urinary complaints and preventive and wellness visits, such as travel healthy consultations for patients 18 months and older.
Patients will have the ability to schedule appointments online, utilize a self-service touchscreen for check-in, or speak with the kiosk’s clinical assistant upon arrival for an appointment. Following check-in, patients are escorted to a private kiosk where their vital signs are taken by the clinical assistant and they are asked to fill out a medical questionnaire. Once those steps are completed, the patient is matched with a clinician who will review their intake form and medical history from their remote location and then initiate the virtual care visit.
During a RediClinic Express virtual care visit, the clinician may diagnose the patient and determine the appropriate course of treatment following clinical care guidelines. If patients require a prescription or follow-up care, the clinician will submit the prescription to the patient’s pharmacy of choice and, if needed, recommend that the patient visit an appropriate healthcare provider.
InTouch Health is also pleased with the deal, with its CEO Joseph M. DeVivo adding: “As a result of our collaboration, Rite Aid can easily add new physicians or partner with any of the 400 health systems already on the InTouch Health network to provide any clinical service to Rite Aid’s patients.”