Amazon has launched Amazon Clinic, a new healthcare service that will operate in 32 states and provide virtual care for more than 20 common health conditions, such as allergies, acne, and hair loss.
The launch comes on the heels of the shutdown of Amazon Care and the company’s acquisition of tech-enabled primary care provider One Medical.
Dubbed the message-based virtual care service, Amazon Clinic connects customers with affordable virtual care options when and how they need it — at home, after dinner, at the grocery store, or on the go-for more than 20 common health conditions, such as allergies, acne, and hair loss.
How does it work?
Amazon Clinic serves as a healthcare store, allowing customers to choose from a network of leading telehealth providers based on their preferences. Every telehealth provider on Amazon Clinic has gone through rigorous clinical quality and customer experience evaluations by Amazon’s clinical leadership team.
To get started with Amazon Clinic, customers select their condition, then choose their preferred provider from a list of licensed and qualified telehealth providers. Next, they complete a short intake questionnaire. Customers and clinicians then directly connect through a secure message-based portal, giving customers the flexibility to message their clinician when it’s most convenient for them-anytime, anywhere. After the message-based consultation, the clinician will send a personalized treatment plan via the portal, including any necessary prescriptions to the customer’s preferred pharmacy.
Virtual care isn’t right for every problem and the service will let you know upfront, before you connect with a provider. The goal is to make sure you get the care that’s right for you.
For customers, the cost of consultations will vary by provider and includes ongoing follow-up messages with their clinician for up to two weeks after the initial consultation. Amazon Clinic does not yet accept insurance. If a prescription is part of treatment, Amazon Clinic customers may select any pharmacy to fill it, including Amazon Pharmacy. Similar to a traditional doctor’s visit, the cost of any medication prescribed is not included in the cost of the visit, but customers may use their insurance to pay for medications.
Initially available in 32 states, Amazon Clinic is a convenient virtual care option that offers up-front pricing, and treatment within hours, instead of days-helping customers achieve better health. Welcome to easy-to-use, effective care for common health conditions. Visit Amazon Clinic to see a full list of available conditions for treatment and to find out if Amazon Clinic is available in your area.